TERMS AND CONDITIONS FOR CANCELLATION, REFUNDS, AND THE RIGHT OF WITHDRAWAL

1. General

These Cancellation and Return Terms apply to industrial robot grippers and gripping systems sold through the www.yclamp.com.tr website, operated by CNC İLERİ TEKNOLOJİ VE TİCARET ANONİM ŞİRKETİ (“Seller”).
By placing an order, the customer is deemed to have accepted these terms and conditions.

2. Order Cancellation

The customer can cancel their order before it is shipped.
To cancel an order, you must contact the Seller at info@yclamp.com.tr or (0212) 786 62 00.
Orders that have been shipped cannot be canceled; the return process applies.

3. Right of Withdrawal (Individual Buyers – B2C)

Pursuant to the Consumer Protection Law No. 6502:

The consumer may exercise the right of withdrawal within 14 days of receiving the product, without having to provide any reason.
To exercise the right of withdrawal, written notice must be provided to the Seller within this period.

Circumstances in Which the Right of Withdrawal Does Not Apply

The right of withdrawal cannot be exercised for the following products:

Custom-built or customized gripper systems
Products with custom dimensions, connection types, or software integration
Industrial equipment that has been assembled, used, or tested
Products that cannot be resold for hygiene or safety reasons

4. Commercial Purchases (B2B)

The right of withdrawal does not apply to purchases made for commercial purposes (if the invoice is issued in the company's name).
Returns and cancellations for B2B orders are subject entirely to the Seller’s approval.

5. Return Policy

The following conditions apply to products to be returned:

The product must be in its original packaging, complete, and undamaged
It must be unused, unassembled, and in resalable condition
All accessories, fasteners, and documentation must be shipped in full

Not: Returns may be denied following a technical inspection of industrial products.

6. Return Process

A return request is submitted to the Seller in writing
Approved by the seller
The product will be shipped to the specified address
The product undergoes a technical inspection
If approved, the return process will be completed

7. Return Shipping Fee

For returns made under the right of withdrawal, the shipping cost is the responsibility of the recipient.
For defective or faulty products, the shipping cost is covered by the Seller

8. Refund

Once the return is approved, the product amount will be refunded within 14 days via the original payment method
The Seller is not responsible for delays caused by banks or payment institutions

9. Defective / Faulty Products

Products that are damaged or have manufacturing defects upon delivery must be reported within 7 days
If a defect is identified as a result of the technical inspection, the item will be repaired, replaced, or refunded.

10. Competent Court

In the event of any disputes arising from this agreement, the Consumer Arbitration Boards and the Courts of Istanbul shall have jurisdiction within the monetary limits set by the Ministry of Trade of the Republic of Turkey.